Measure twice and cut once: IT Connect has the consulting and design experience to help you evaluate your needs before you make changes, and to help insure that every dollar you invest in technology is solving the right problem.
We do technology audits, where we evaluate existing networks, determine the challenges, and make recommendations in order of priority. We also do specific projects, for instance, if you are installing a new application, and need to determine what impact it will have on your existing infrastructure.
Unlike other companies who do this type of work infrequently, we have dedicated staff who focus solely on consulting, and have the technical, communication, and management skills to evaluate a complex problem and communicate the answer effectively to senior management.
IT Connect Consulting
At IT Connect our Engineering Teams employ our Content Management Services (CMS) methodology in client engagements, taking advantage of repeatable models and templates to get projects up to speed faster, efficiently manage project delivery, quickly and properly escalate issues, and facilitate the exchange of best practices. In addition to technical best practices, IT Connect’s services include deployment and program management components to ensure the expedient application of technology and delivery resources on departmental- to enterprise-scale projects.
Our Methodology is based on four sequential phases that guide the project team from qualification to closure.
The phases of every consulting project comprise:
- Services selection — define, scope, propose, and close the sale of services
- Services initiation — establish project controls and procedures
- Services delivery — design, develop, and deliver the services solution
- Services closure — close the engagement, obtain a customer reference, and leverage reusable content
Each of the four consulting phases is broken down into major activities and process flow. Phase activities are supported by standardized templates that are extracted and customized for individual projects. Within each phase, certain customer and delivery team participants take primary responsibility for specific delivery and support activities.
The IT Connect project team members perform the following roles:
- Solution principal — works to define the scope of the engagement and provides general oversight and quality management to the customer sponsor and stakeholders
- Delivery program manager — manages the entire IT Connect Consulting delivery team, providing ongoing status, change control, and deliverables management, and frequently performs analysis and documentation activities during engagement delivery
- Solution architect — defines and verifies the overall solution approach and manages other technical resources assigned to the delivery team
- Technical consultant — implements the architected solution design including installation, configuration, development, testing, performance tuning, knowledge transfer, or other hands-on activities specific to the project
IT Connect Design Services
Just as quality design combines the right balance of elements — such as form, function, culture and experience — IT Connect Design Services combines the right capabilities to exceed your expectations.
Multidisciplinary Team
Our team includes experienced and award-winning designers, human factors and mechanical engineers, and ethnographic researchers.
Additionally, we collaborate seamlessly with other partner technical resources, including Avaya, Extreme, ShoreTel, Cisco and IBM Engineering and Technology Services.
The result is an intellectually comprehensive approach addressing both the technological and social aspects of product and experience design.
Flexible services
We offer a range of services to help you with a variety of challenges including: understanding a target market or winning market share with a new offering. We shape our solutions to meet your business objectives. Choose to use our full design process and services or take advantage of select portions only.
- Strategic design — use design to explore new ideas and business opportunities
- Product design — use design to differentiate your products and services, and create breakthrough offerings
