Vigilant Maintenance
Our maintenance services can be tailored to meet the specific business demands of each and every customer. This ranges from the most basic Service Level Agreement (SLA) providing telephone support, to meeting the demands of high availability mission critical networks requiring 7x24x365 cover.
IT Connect's Hardware Support
We provide on-site maintenance and support for an extensive range of networking products, combining manufacturers support from 3Com, Juniper, Cisco, Extreme Networks and Hewlett Packard, with bespoke contracts to support a combination of products under one agreement. This allows customers to have one point of contact to support all elements of their networks, particularly important if it is made up of legacy and newer products.
Connect with us today and see how we can save you up to 25% on your current maintenance costs.
Outsourcing Services
For companies with 15 to 300 users who no longer want to rely on their own IT infrastructure, the out-sourcing of Information Technologies provides all of the functions and stability of a Fortune 500 IT department in a single outsourced service. We cater to organizations that either do not want an IT department, or want their in-house IT staff completely unburdened from all mundane day-to-day IT work. IT Connect will remove your dependence on servers, software, computers, and support personnel. Everything is delivered and fully supported from our secure data center.
There is no 'one size fits all' solution to managed services. For most businesses, sharing some portion of their network management responsibilities with a single, experienced provider creates business value by lowering network total cost of ownership (TCO) and increasing network availability and performance.
At IT Connect we are uniquely positioned to leverage our broad experience managing real-time communications networks. By providing solutions that fall within a continuum of offerings, our customers are able to:
- Decide whether or not the managed services concept makes sense for their organization
- Determine the network segment(s) that require external management
- Take advantage of our 24X7X365 monitoring and support capabilities
- Gain valuable insight into how an effective managed services strategy can help achieve business goals while increasing profitability
IT Connect provides its customers with robust and flexible managed service solutions to help maximize the benefit and reduce the risks associated with migrating to an externally managed environment. Customers benefit from a relationship in which security, technology, manageability, resource utilization and network scalability are optimized.
Help Desk
End user support delivered on site or remotely.
Are you working to improve the efficiency and effectiveness of the services you provide to the people of your organization?
Training and education, extended service hours, and the need for dedicated staff can plague budgets and plans for IT management. IT Connect can help you predict and control costs while freeing up your IT team to focus on core business needs. You'll never have to worry about off time with IT Connect support — our Help Desk center is available 24 hours a day, seven days a week.
We offer unparalleled customer service with broad and deep technical expertise for your end-user community in these critical service areas:
- Onsite Help Desk
- Remote Help Desk
- Desktop deployment and support
End user support powered by IT Connect.
Our technical Help Desk specialists will identify your key areas of need along with the optimal approach for a Help Desk function, including the best method of deployment and support.
Coupled with Network Monitoring and other support services, our Help Desk solution can help you detect problems before they plague your customer at the desktop. And it's all supported by highly trained technical talent with the most advanced certifications in the industry.
Connect with us today to schedule an appointment to learn how quick and easy it is to outfit your IT systems with our Help Desk solution.
